Disabled Access Guide:
(Click icon for detailed information)
Opening Hours
Monday to Sunday:
8:30 – 10:30
18:30 – Departure
Website
Transport and Parking
Entrance
Foyer
Reception Desk
Guest Lounge
Unisex Wheelchair Accessible Toilet and Wet Room
Unisex Toilet and Shower Rooms
Website
The website offers accessibility software Recite.me making the website digitally inclusive by allowing visitors to customise the content so that they can consume it in ways that work best for them.
- The website has information on available accessibilities with clear font styles and designs.
Transport and Parking
Access to the Property
- The property is located on the corner of the Academy Street and Union Street in Inverness.
Wayfinding
- There is clear signage to indicate where the Guest Lounge is located and where the entrance is located.
Public Transport
- There is public transport access at Academy Street
- There is easy circulation from the bus stops and train station for someone in a wheelchair.
Car Parks
- There is on-street car parking on both sides of Union Street.
- The parking spaces are defined.
- There are 2 designated accessible parking spaces on the opposite side of the Union Street.
- There is clear signage indicating the designated accessible parking spaces.
Entrance
Entrance
- The entrance for customers is at 1 Union Street.
- The entrance is easy to identify.
- The entrance is levelled between the pavement and the door threshold and is free from undulation that may cause a trip hazard for someone with a visual impairment or mobility impairment or an obstruction for someone in a wheelchair.
Doors
- There is a set of metal and glass double doors.
- The glass on the doors allows for someone to see if a person is approaching from the other side.
- The doors open inwards.
- There is a pull pad handle on both sides of both doors.
- The door threshold is free from undulation that may cause a trip hazard for someone with a visual impairment or mobility impairment and an obstruction for someone in a wheelchair.
Foyer
Foyer
- The entrance leads to the Foyer that provides access to the reception desk, Guest Lounge waiting area and toilets with shower.
Horizontal Circulation
- The floor is cord carpet and is free from undulations that may cause a trip hazard to someone with a visual impairment or someone with a mobility impairment and obstruction for someone in a wheelchair.
- There is enough space for someone in a wheelchair to circulate unassisted.
Lighting
- The area is well-lit and free from glare.
- There is a reception desk at the end of the foyer.
Reception Desk
Reception Desk
- There is a fixed counter induction loop
the reception desk is well lit and free from glare.
Guest Lounge
Guest Lounge
- The entrance to the Guest Lounge is on the left from the main entrance.
- The entrance is easy to identify.
Door
- There is a set of wooden and glass doors.
- The glass on the doors allows for someone to see if a person is approaching from the other side.
- The doors open inwards with a clearance of 795mm each.
- There is a full height pull handle on both sides of both doors.
Horizontal Circulation
- The floor is cord carpet and is free from undulations that may cause a trip hazard to someone with a visual impairment or someone with a mobility impairment and obstruction for someone in a wheelchair.
- There is enough space for someone in a wheelchair to circulate unassisted.
Lighting
- The area is well-lit and free from glare.
- There is light coming from the windows but there are curtains to prevent glaring from the outside.
Unisex Wheelchair Accessible Toilet and Wet Room
Unisex Wheelchair Accessible Toilet and Wet Room
The Unisex Wheelchair-Accessible Toilet with a Shower is on the right from the entrance to the hall.
Door
- The door contrasts with the rest of the wall.
There is clear signage with pictograms to identify that is the unisex wheelchair accessible toilet and wet room. - There is a NaviLens QR code to help someone with a visual impairment to identify the unisex wheelchair accessible toilet and wet room.
- There is a single wooden door.
The door opens and closes manually outwards. - There is an emergency release mechanism on the outside to allow for a member of staff to open the door in case of an emergency.
- The door threshold is free from undulations that may cause a trip hazard for someone with a visual impairment or mobility impairment.
Toilet Area
- The toilet area is on the right of the entrance.
- The toilet is laid in accordance with the current legislation.
- The grab rails are contrasting against the wall.
Wet Room Area
- The Shower area is in front of the entrance.
- The Shower area is laid in accordance with the current legislation.
- The grab rails are contrasting against the wall.
There is a tip up seat.
Safety
- There is an emergency pull cord and reset button in the toilet area and wet room area.
Horizontal Circulation
- The floor is vinyl and is free from undulations that may cause a trip hazard to someone with a visual impairment or someone with a mobility impairment and obstruction for someone in a wheelchair.
- There is ample space for someone in a wheelchair to manoeuvre unassisted.
Lighting
- The toilet is well-lit and free from glare.
- Light Switches and Power Sockets.
- The lights are actioned by sensor.
Unisex Toilet and Shower Rooms
Unisex Toilet and Shower Rooms
The Unisex Toilet and Shower Rooms are on the right hand side from the entrance to the lobby and after the Unisex Wheelchair-Accessible Toilet and Wet Room.
Door
- The door contrasts with the rest of the wall.
- There is clear signage with pictograms to identify that it is the unisex toilet and shower room.
- There is a NaviLens QR code to help someone with a visual impairment to identify the unisex toilet and shower room.
- There is a single wooden door.
- The door opens and closes manually outwards.
There is an emergency release mechanism on the outside to allow for a member of staff to open the door in case of an emergency. - The door threshold is free from undulations that may cause a trip hazard for someone with a visual impairment or mobility impairment.
Horizontal Circulation
- The floor is vinyl and is free from undulations that may cause a trip hazard to someone with a visual impairment.
Lighting
- The toilet is well-lit and free from glare.
- The lights are actioned by sensor.
ACCESSIBILITY SYMBOL GUIDE
This guide is a list of all accessibility icons used across our website and listings.
Accessible Parking
- The venue has its own car park for use by customers with X number of spaces.
- The venue has its own car park for use by customers with X number of Blue Badge accessible spaces X meters from the main entrance.
- The venue can provide parking if reserved in advance to Blue Badge holders.
- Blue Badge on street parking available nearby.
- Public Car Park (name/address) available X far from the venue.
- All local parking restrictions should be checked before visiting the venue.
Symbol of Accessibility
- The wheelchair symbol should only be used to indicate access for individuals with limited mobility, including wheelchair users.
- For example, the symbol is used to indicate an accessible entrance, bathroom or that a phone is lowered for wheelchair users.
Accessible Toilets
The venue has X number of male/female/unisex accessible toilets on site.
That are available in the following locations:
- Changing rooms
- Each floor
- Poolside
- Café
Accessible Showers
The venue has male/female/unisex accessible showers on site.
This means that they have:
- Grab rails
- Drop-down shower seat
Free standing shower seat - Shelf for toiletries
Adjustable height shower head
Wheelchair Assistance Available
- The venue has wheelchair assistance available.
Visual Impairment Assistance
- The venue has visual impairment assistance.
Assistance Dogs Welcome
- The venue welcomes assistance dogs on site.
Automatic Lighting
- The venue has Automatic Lighting.
Induction Loop Present
The following types of hearing induction loop are available:
- Fixed counter induction loop at Reception.